Important: For our advice and messaging
service, the LandSearches.co.uk terms and conditions
apply. Please
click here to view the LandSearches.co.uk
Professional Assistance terms and
conditions.
1 (1) In consideration of services
provided to you by LandSearches.co.uk as described
on this web site you agree to make the appropriate
payment and to be bound by these Terms and Conditions of
Use and also to be bound, in so far as they apply, by:
(a) (England & Wales) HM Land Registry’s Portal
Conditions of Use
(b) (Scotland) The Registrars of Scotland Terms &
Conditions
(c) (N Ireland) Landweb Direct Access Service Terms &
Conditions
(d) (Republic of Ireland) LandDirect Terms, Conditions &
Notices
(e) (Isle of Man) The General Registry Terms &
Conditions of Use
(f) (Channel Islands) Public Registry Online Terms &
Conditions
1 (2) The information and documents we provide for you
are electronic copies of authentic documents held by the
Land Registers of England and Wales, Scotland, Northern
Ireland, the Republic of Ireland, The Isle of Man and
the Channel Islands and/or their agents, and other
official bodies. We do not take responsibility for
errors made by them. The information we provide is as
provided by them.
1 (3) Electronic information processed over the internet
or by email may be subject to delays or losses beyond
our control. Neither we nor our information providers
shall be liable for any losses arising therefrom.
1 (4) We agree to take payment from you by credit card.
In consideration of this you agree not to cancel credit
card payments made by you. Cancellation of credit card
orders following a purchase on your behalf may result in
civil proceedings against you.
1 (5) When buying goods and services on the internet you
are entering into a binding contract. The law which
applies to this contract is UK law.
Order Updates, Downloads,
Delivery & Email Notifications:
2 (1)(a)We will send a
notification by email to the email address that you
provided during the order process anytime there is
an update to the status to your order. We will send
you a payment confirmation email as soon as you
complete your payment. If you do not receive this
email within a few minutes of placing your order, it
is likely that you miss-typed your email address
when you placed your order. In such case, you need
to contact
us immediately.
2 (1)(b) You are fully responsible for providing a correct,
valid and functional email address. If you do not
provide a correct, valid and functional email
address, you will not receive the email updates we
send regarding your order. If you do not receive a
payment confirmation email within a few minutes of
placing your order, you need to contact
us immediately.
2 (1)(c) Emails regarding your order
will sent to the email address you provide from our "orders@landsearches.co.uk" email address, it is your responsibility to ensure
that your email address can accept emails from this
email address. You may need to add
"orders@landsearches.co.uk" to your address.
2 (1)(d) Depending on your email account's settings, our emails may end up in your
email account's junk/spam email folder. It is your
responsibility to also check your junk/spam email
folder for our emails.
2 (1)(e) If you did not receive your payment confirmation email within a few
minutes of placing your order, you are having
problems receiving our emails. If you don't inform
us of this, you must keep checking the status of
your order by clicking here.
2 (1)(f) We are not responsible for ANY issues caused by you not receiving our
emails, where you have failed to correctly enter
your email address, or failed to check your spam
email folder, or failed to add orders@landsearches.co.uk to your email address book, or failed to notify
us that you did not receive your order confirmation
email within a few minutes of your order being
placed.
2 (2)(a) Unless we have sent you a message through
our contact service to advise you otherwise, orders
for electronic copies of documents will be available
to download from the download document link on your
order within the processing time specified when you
placed your order.
2 (2)(b) You are responsible for accessing your
order and downloading your documents at the end of
the processing period specified. If you have any
problems doing this, you must contact
us and we will help.
2 (2)(c) You
will NOT be entitled to a refund for your order just
because you have not downloaded your documents.
2 (2)(d) If you do not request us to store the
electronic documents you order online for you (and
pay the applicable fee), your documents may be
deleted from our system 72 hours after you first
download them. It is your responsibility to ensure
that you download and save your documents to a safe
place. You must contact us immediately if you have
any problems downloading, accessing or opening any
of your documents.
2 (2)(e)
Electronic copies are provided in
PDF format. We will provide you with the document in
PDF format if electronic copies are requested. You
need a PDF reader to view PDF documents. We
recommend adobe reader. You can download adobe
reader by clicking here. If you continue to have a problem opening your document, we suggest you try opening the document on a different device. No refund will be given if you have requested PDF documents but do not have the
facility to open PDF documents. Unless you are sure
you have the facility to open PDF documents, you
should order paper documents.
2 (2)(f)
Paper
documents are sent by Royal Mail Standard 1st Class
post. The documents should arrive at the postal
address you supplied a few working days after the
completion of your chosen processing time. You agree
to
contact us and advise us of non-receipt
within 14 days of the completion of your chosen
processing time if you have not received your paper
documents. We will then re-dispatch your documents.
If you do not advise us of non-receipt within 14
days of the completion of your chosen processing
time, you agree that for the purpose of this
contract, the paper documents will be deemed to have
been successfully delivered to you.
Document & Searches:
3 (1) (a) Our land search services provide
access to documents that are issued by
organisations including HM Land Registry,
Registers of Scotland, NI Land & Property
Services, Local Authorities, Water Companies,
Utility Companies as well as other
organisations.
3 (1)(b) The documents that we
supply are not issued by us. We are therefore
responsible for their supply only. We are NOT
responsible for the content of the documents. If
you believe that any of the documents that we
supplied contain mistakes, you need to contact
the organisation that issued the document. If
you are unsure who issued the document, you must
contact us and we will advise.
3 (1)(c) We
will supply you with the
specific documents that you order, no refund
will be provided if the documents contain
mistakes or if information contained within the
documents is incorrect. The documents that we
supply are not issued by us. We are therefore
responsible for their supply only. We are NOT
responsible for the content of the documents.
Cancellation Period and
Right to Cancel under the Consumer Contracts
(Information, Cancellation and Additional Charges)
Regulations 2013:
4 (1) (a) During the order
process, we give you the option to
have work started on your order
immediately.
If you choose to give your express consent for the
delivery of the service to begin before the end of the
cancellation period provided for in regulation 30(1),
you acknowledge that your right to cancel the contract
under regulation 29(1) would be lost.
4 (1) (b) If you do not give your express consent as
described in 4(1)(a) work on your order cannot begin
before the end of the cancellation period provided
for in regulation 30(1) and the clock for any stated
processing times will not start before the end of
the cancellation period provided for in regulation
30(1).
How to Cancel your Order:
4 (2) You must give us notice by
contacting us (click here) or by using our model
cancellation form which can be accessed by
clicking here.
4 (3) If you request cancellation for the service AFTER
having given your express consent for the delivery of
the service to begin before the end of the cancellation
period provided for in regulation 30(1) and AFTER having
acknowledged that your right to cancel the contract
under regulation 29(1) would be lost, you will be
responsible for paying for the cost of all work started
before your request to cancel. In such cases, the
following fees will apply for work done before your
request to cancel:
4 (4) (a) If work has not started on the order prior to
your cancellation request: No fee will be charged, you
will be refunded in full.
4 (4) (b) If work has started on your order, but not
been completed prior to your cancellation request. You
will pay a flat £12+vat administration fee for work done
prior to your cancellation request. You will also pay
for any searches or documents that we have already
requested as part of your order, including any
applicable delivery fees. You will also pay for any of
the following options if included in your order:
1. faster processing fee
2. map search fee
3. sms order update fee
4. boundary report fees
5. surcharge for searches on properties in Northern
Ireland
Any remaining balance will then be refunded to you.
Should the total of these fees be more than or equal to
the total paid, no refund will be due.
4 (4) (c) If all work on your order has been completed
or if requests for all searches, or documents ordered
have been made, or if all documents have been
issued, or if we have started
writing/compiling your report(s), prior to your cancellation request, you
will be responsible for the full cost of the order. No
refund will be due.
4 (4)(d) If your cancellation request is made more
than 14 days after placing your order. No refund
will be due.
Refunds Policy:
5 In carrying out our searches we incur
disbursements and therefore refunds have been restricted
to the following circumstances:
5 (1) Where a a Folio Search is made in Northern
Ireland but the property is unregistered a a full refund
will be issued minus any faster processing fees, map
search fees and a £26.99+vat
administration fee for conducting the search and
confirming the requested document is not held by the
Land Register. The sum retained by us to cover our
administrative expenses and costs of conducting the search.
5 (2) Where a search is made and the property
is found to be unregistered in the Land Register:
5 (2) (a)
A suitable alternative may be provided.
5 (2) (a)
(i) For properties in Scotland, a suitable alternative
to a Land Register search is a Sasines Register search.
5 (2) (b) If none of the documents or reports
ordered can be supplied due to the property not being
registered with the Land Register and no suitable
alternative can be provided, a full
refund of the fee paid will be issued minus any faster processing fees,
map search fees and a £12+vat
administration fee for conducting the search and
confirming the property is not registered. The sum retained by us to cover our
administrative expenses of conducting the search.
5 (2) (c) If
some of the documents or reports ordered cannot
be supplied due to the property not being registered
with the Land Register and no suitable alternative can
be provided, a full
refund of the fee paid for the missing documents
or reports, minus any faster processing fees,
map search fees and a £12+vat
administration fee for conducting the search and
confirming the property is not registered will be
issued. The sum retained by us to cover our
administrative expenses of conducting the search.
5 (3) Where a search request is made solely for a
specific property document and the specific property
document
is found not to be held by the Land Register, a full
refund will be issued minus any faster processing fees,
map search fees and a £12+vat
administration fee for conducting the search and
confirming the requested document is not held by the
Land Register. The sum retained by us to cover our
administrative expenses of conducting the search.
5 (4) Discretionary refunds may be given, but only
rarely. Any such will be at the sole discretion of
LandSearches.co.uk and will generally only be
given in exceptional circumstances.
Intellectual Property and Copyright:
6 (1) You acknowledge that you do not acquire any
property rights in database information provided to you
either through ourselves or any one else from whom we
have obtained the information.
6 (2) LandSearches.co.uk and its logo are the
trademarks of LandSearches.co.uk and remain the
property of LandSearches.co.uk. Through your use
of our website you may also access registered trademarks
of database providers other than ourselves. Unless
otherwise provided for under these terms and conditions,
you are not provided any authorisation to reproduce or
utilise LandSearches.co.uk or other database
provider trademarks or logos for any activity other than
those prescribed under these terms and conditions. All
trademarks remain the property of their registered
owner.
Order Processing:
7 (1)
(a) Should an order with a faster processing time not
be processed within the stated time limit,
the limit of our liability is the additional fee charged
for the faster processing service.
7 (2) (a) A refund for the full value of the order can only
be provided if we have not delivered or requested
further information within your chosen processing time
after
payment AND you have requested that we cancel the order
through our contact system BEFORE the order is processed.
If your order is late and you did not request
cancellation BEFORE the order is processed, you will
only be eligable for a refund of the the additional fee
charged for the faster processing service.
7 (3) We will only provide the documents for one
property for each order, if you request documents for
multiple properties through one order, we will provide
documents for one of the properties and inform you that
you need to place additional orders for the documents
for any additional properties.
7 (4) It is entirely your responsibility to ensure that
you have provided the correct address for the property,
refunds will not be issued in cases an incorrect or
invalid address has been provided.
7 (5) It is your responsibility to ensure the address
you have provided is clear. Should any confusion caused
by an unclear address result in incorrect documents
being provided, no refund will be issued.
7 (6) Where you submit a search for a title number, it is your responsibility to ensure the
title number you provided is correct. We will process
the order based on the title number you provide. The
search will be conducted on and document will be
provided for the title number you provide.
7 (7) You must clearly state if you require thes search
to be conducted on the Freehold title or Leasehold
title. If this is not clearly stated, we will decide if
the search is to be conducted on the Freehold title OR
the Leasehold title.
7 (8) Should the title plan be unavailable
in electronic format, a paper copy of the title
plan will instead be provided and posted to the
correspondence address that you provided when you placed
your order for no additional charge.
7 (9) Where a Land Register search is submitted for a
property in Scotland and the property is found not to be
registered in the Land Register, we may provide the
Sasines Register Search Sheet as a replacement for the
Land Register documents requested.
7 (10) (a)
Where electronic copies are requested, electronic
copies will usually be available to download
by the end of the processing time.
7 (10)(b) Where paper copies are requested, the
paper copies will not be delivered by the end of the
processing time. The paper documents will usually be
dispatched by Royal Mail 1st Class Post the working day
AFTER the completion of the quoted processing time.
7 (10) (c) We will make the request for the
documents you order within the processing time you
selected when placing your order. Whilst we have
immediate access to most documents, some documents may
require further, manual investigation by the Land
Registers before they can be made available. This can
take 3 to 10 working days and is beyond our control. You
will be notfied when we process your order if this
applies to any of the documents you have ordered.
7(11) Where an order is placed for us to conduct
a report, the report can only consider information on
file at the Land Register, Sasines Register or other
publicly available database.
Complaints Procedure:
8 (1) You must submit your complaint through the contact
form on your order. You can do this by
clicking here. We will respond to your complaint
using the email address we have for you on file. You
must ensure that we have the correct email address for
you on file as otherwise you will not recieve our reply
to your complaint.
8(2) If you are unsatisfied with the initial outcome of
your complaint, you can request for your complaint to be
escalated. Your complaint will then be examined in
detail by a senior member of our team. We will respond
to your complaint using the email address we have for
you on file.
8(3) If you are unsatisfied with the final outcome of
your complaint, you can take your complaint further
using the European Commission's Online Dispute
Resolution platform.
Online Dispute Resolution:
9 (1)(a) The Online Dispute Resolution Platform can be
accessed by
clicking here.
9 (1)(b) Our Online Dispute Resolution email address is
odr@landsearches.co.uk
Waiver:
10 None of these terms and conditions will be taken to be
waived except by written notice signed by you and by
LandSearches.co.uk.
Contact Addresses:
11 (1) Postal Addresses:
(a) General correspondence - LandSearches.co.uk,
30 Porth Y Gar, Llanelli, SA14 9TJ
(b) Business Information - Higley International Ltd
(UK Company Number 10511093) T/as LandSearches.co.uk.
(c) Head Office -
Higley International Ltd T/as
LandSearches.co.uk,
30 Porth Y Gar, Llanelli, SA14 9TJ
11 (2) Web Address:
(a) http://www.LandSearches.co.uk
11 (3) Email Addresses and Contact Forms: (Existing
customers, please remember to include your order number
when contacting us)
(a) For fastest response, we advise you use the
contact page where responses
are usually provided within two working days.
(b) You can email us at support@landsearches.co.uk
11 (4) Contact Phone Number:
(a) You can call us on 01792 807887 weekdays, 9am to 5pm.
VAT Information:
12 (1) VAT Number: GB167754371 |